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Overview
This Privacy Statement explains how the Ministry of Justice collects, uses, stores, and protects personal information collected through www.victimsinfo.govt.nz.
Collecting personal information
We may collect personal information that you choose to provide while using this website, such as your email address when contacting the Victims Centre.
We only use this personal information for the purpose for which it was collected, unless otherwise authorised or required by law.
Sharing your information
We do not share your personal information with other government agencies, organisations, or individuals unless:
- you have authorised us to do so
- sharing the information is part of the purpose for which it was collected
- it is required or permitted by law, including the Privacy Act 2020
- it is necessary to prevent or lessen a serious threat to someone's life, health, or safety
- the information is being used in a form that does not identify you, such as for statistical or research purposes.
Access to personal information we hold about you
You have the right to request access to personal information we hold about you and to request correction of that information.
You can contact the Victims Centre to do this.
Retaining the personal information you choose to give us
Information you provide to us will be retained in accordance with the Public Records Act 2005 and the Ministry of Justice's information management and retention requirements.
Privacy questions/queries
If you have concerns about how your personal information has been handled, you can contact the Ministry's Privacy Team at privacy@justice.govt.nz.
If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner.
Automatic collection of information
If you browse this website, we automatically collect limited information about your visit, including technical information such as your IP address, browser type, pages visited, and the date and time of access.
We use this information to understand website usage, improve performance, and enhance the user experience.
We use Google Analytics to create summary statistics that allow us to assess the number of visitors to different sections of the website, identify what information is of most and least interest, monitor system performance, and help us make our website more useful to visitors. To do this, Google Analytics collects and stores the following data when you visit the website:
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your service address (IP address)
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the date, time and duration of your visit to the site
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the pages you accessed and the documents you downloaded
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the type of browser you used.
Using private or incognito browsing
Private or incognito browsing can help reduce traces of your visit on a shared device, but it may not remove all evidence that a website was accessed.
If you are concerned that someone may check your browsing activity, visit our "Hide My Visit" page for information about protecting your privacy and safety online. Hide My Visit
A private or incognito browser can help reduce the information saved on your device. For example, it can stop your browser from saving:
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browsing history
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cookies
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information entered in forms.
However, it does not make your activity completely private.
Private or incognito browsing does not stop websites, internet providers, employers, schools, or network administrators from seeing that you visited a website.
What is a “cache”?
When you visit a website for the first time, your browser downloads everything it needs to display the page.
On later visits, it uses the saved data, called cache, so the page loads faster.
What does “clearing the cache” mean?
Clearing the cache means deleting those stored temporary files.
How to clear your browser cache
This shortcut works in most browsers, including Edge, Chrome and Firefox.
Open your desktop web browser, press
- Windows: Ctrl + Shift + Delete or
- Mac: Command + Shift + Delete
A “Clear browsing data” window will open
Set Time range
For example, “All time”.
Select Cached images and files
Review the available options and select the information you want to remove.
This may include cached files, browsing history, or cookies depending on your circumstances.
Select Clear data or Clear now
Clearing caches on mobile phones
On phones, you clear cache through the browser app or device settings.
There is no shortcut, and you need to choose what to remove before confirming.