Supporting organisations

If you would like to report a non-urgent crime, you can:

• call police on 105
• make a report online via the police website
• go to a police station and talk to someone in person
• contact Crimestoppers(external link) for anonymous reporting freephone: 0800 555 111.

Victim Support(external link) provides support for people affected by crime and traumatic events, including family and whānau and witnesses.

They can help with practical support, emotional support, information, referrals, and financial assistance through the Victim Assistance Scheme

Freephone: 0800 842 846 (24/7 support)

Email: contactservice@victimsupport.org.nz 

Mental Health Foundation(external link) lists helplines and support services available for mental health, emotional wellbeing and crisis support. 

They provide information to help people find the right support for themselves, their whānau, family or friends. 

Website: Mental Health Foundation(external link)

1737(external link) offers free, confidential support for anyone in Aotearoa New Zealand.

They can provide resources to help with your mental health and well-being. 

Freephone or text: 1737 (24/7 support)

Depression and Anxiety(external link) provides information, practical advice and support options for people experiencing depression or anxiety. 

They can help understand your mental health, explore ways to look after yourself and your whānau, and connect with support options.

Freephone: 0800 111 757 (24/7 support)

Text: 4202

Samaritans Aotearoa New Zealand(external link) offers confidential support for people who need to talk about difficult feelings, including loneliness, distress or despair. 

They have a crisis line where you can talk anonymously with trained volunteers who will listen and support you without judgement.

Freephone: 0800 72 66 66 (24/7 support)

Lifeline(external link) provides support for you or if you are concerned for someone’s wellbeing or safety.

Their specialist team supports people in distress and crisis in Aotearoa New Zealand.

Freephone: 0800 543 354

Text: 4357

Skylight(external link) is an organisation that supports children, young people, and whānau through difficult times including grief and trauma.

They provide counselling, resources, and programmes in Aotearoa New Zealand.

Freephone: 0800 299 100

Email: info@skylight.org.nz 

Safe to talk(external link) is a free, confidential, specialist helpline for people affected by sexual harm.

They can help you talk through what has happened, understand your options, and connect with local support services.

Freephone: 0800 044 334 (24/7 support)

Text: 4334

Email: support@safetotalk.nz 

Safe to talk can help you connect with the ACC’s Sensitive Claims Service which can pay for therapy and other support services if you’ve experienced sexual violence.  

Email: sensitiveclaimspathway@safetotalk.nz 

The ACC - Find support therapy provider tool(external link) can help you find a therapy provider. The providers can support you if you’ve experienced sexual violence. 

TOAH-NNEST(external link) is a national network of specialist sexual violence services.

They provide information and can help you find specialist support services in Aotearoa New Zealand.

Phone: 021 885 808

Email: admin@toah-nnest.org.nz 

Find a sexual violence support service near you using the TOAH-NNEST website(external link). 

Rape Crisis(external link) has offices around Aotearoa New Zealand and provides specialist support for people affected by sexual violence and their friends, family, whānau and supporters.

They can offer support and information, including through a helpline. You can also use one of the directory tools from TOAH-NNEST or Safe to Talk to see if there is a Rape Crisis office near you.

Phone: 04 801 8973

Email: support@wellingtonrapecrisis.org.nz 

HELP Auckland(external link) provides specialist support to anyone living in Auckland who has experienced sexual abuse.

They can support you if you have experienced sexual abuse recently or in the past.

Freephone: 0800 623 1700 (24/7 support)

Text: 8236

Email: crisisteam@helpauckland.org.nz 

Wellington Sexual Harm HELP(external link) supports people affected by sexual harm in the Wellington region including their whānau and family.

They offer crisis support, justice support and counselling.

Freephone: 0800 367 4357 (24/7 support)

Email: support@wellingtonhelp.org.nz 

START - Christchurch(external link) provides specialist services for children, youth and adults who have experienced sexual violence including for their family and whānau.

Phone: 027 952 5986 or 03 355 4414

Email: admin@starthealing.org 

Shine(external link) provides family violence support, including a free confidential helpline.

They can help with safety planning, support programmes and in some situations, safe housing.

Freephone: 0508 744 633 (24/7 support)

Email: enquiries@2shine.org.nz(external link)

Women’s Refuge(external link) supports women and children experiencing family violence.

They can help with safety planning, crisis support, local safe house support, and practical help.

Freephone: 0800 733 843 (24/7 support)

Email: info@refuge.org.nz 

Are You OK(external link) provides family violence information and support options.

It can help if you are experiencing family violence, using violence, or supporting someone else.

Freephone: 0800 456 450 (24/7 support)

Te Whare Ruruhau o Meri Trust(external link) is a kaupapa Māori social service provider that supports whānau affected by family violence and sexual violence. 

They provide social work support, programmes and advocacy in Northland and Tāmaki Makaurau.

Freephone: 0800 839 4273

Email: whanau@tewhare.org.nz 

Whaiora (external link)provides sexual violence support in Tairāwhiti Gisborne. They offer 24/7 sexual violence crisis support, counselling, support going through court and prevention education.

Freephone: 0800 88 3300

Email: admin@whaiora.maori.nz 

Te Pā Hau Ora o Wairarapa(external link) provides kaupapa Māori health and support services in Wairarapa. Their services include mental health support, advocacy and counselling.

Freephone: 0800 666 744

Email: referrals@tepahauora.org.nz 

Purapura Whetū(external link) is a kaupapa Māori health and social services provider based in Christchurch. They provide support for family and whānau with mental health and wellbeing needs.

Phone: 03 379 8001 or freephone 0800 4 WHETU

Email: office@pw.maori.nz 

You can find an overview of support, advice, and advocacy services on the website of the Ministry of Whaikaha Ministry of Disabled People: Māori disability support services(external link)

The Fono(external link) is an Auckland-based service that provides family violence support for Pacific whānau and communities. Their services include family harm support, non-violence programmes, safety programmes and whānau resilience support.

Freephone: 0800 366 648

The Fono — Family Violence | The Fono(external link)

Vaka Pasifika(external link) provides social services for Pacific Peoples in Auckland. They support families and young people.

Phone: 021 029 00701

Email: info@vakapasifika.org.nz 

Vaka Tautua(external link) support families with mental health, accessibility and when you are experiencing family violence.

Freephone: 0800 825 282

Email: enquiries@vakatautua.co.nz 

Fale Pasifika Women’s Refuge(external link) supports women and children in Auckland who are experiencing family violence or abuse. They offer crisis support, safe houses, and community advocacy.

Crisis line: 0800 733 843 (24/7 support)

Email: admin@falepasifika.org.nz 

You can find an overview of support, advice, and advocacy services on the website of the Ministry of Whaikaha Ministry of Disabled People: Pacific disability support services(external link). 

The Community Directory(external link) of the Ministry for Ethnic Communities is a register of ethnic community organisations and support services.

The directory is a resource to find support services that fit your situation.

Website: Community Directory | Ministry for Ethnic Communities(external link)

Shakti(external link) offer specialist family violence support in several Asian, Middle Eastern and African languages as well as English.

They offer crisis support and some regional safe housing.

Freephone: 0800 742 584 (24/7 support)

Email: crisisline@shakti.org.nz 

Shama Ethnic Women’s Trust(external link) is specialised in sexual violence and provides support, advocacy, and programmes for all ethnic women, their children and their families.

Phone: (07) 843 3810

Email: info@shama.org.nz 

Refugee settlement(external link) by New Zealand Red Cross can provide community settlement support to former refugees who have arrived in Aotearoa New Zealand under the annual government quota system.

They can offer practical support to help you settle in your new community.

Phone: 0800 733 2767

Refugees as Survivors New Zealand (RASNZ)(external link) provides trauma-informed mental health and wellbeing support in Auckland.

Phone: 09 270 0870 or 09 620 2252

Email: reception@rasnz.co.nz 

Gender Minorities Aotearoa(external link) offers specialist support for all queer, trans, takatāpui, and Rainbow people.

OutLine(external link) provides specialist counselling and an Auckland based trans peer support service.

RainbowYOUTH(external link) have support specialists who work with young people, their family and whānau.

Youthline(external link) supports young people, their families and support people throughout Aotearoa New Zealand.

They offer a free helpline service, counselling services and youth mentoring.

Freephone: 0800 37 66 33 (24/7 support)

Text: 234 (24/7 support)

WhatsApp: 09 886 5696

Webchat: Youthline Counselling Webchat (external link)

What’s Up(external link) by Barnardos New Zealand are a free counselling helpline and webchat service for children and teenagers.

The counselling team provides support around topics such as mental health, family and whānau relationships or bullying.

Freephone: 0800 942 8787

Email: whatsup@barnardos.org.nz 

Youth Law(external link) provides legal education workshops and free legal advice to children and young people under 25 who cannot afford a private lawyer.

Their preferred way to contact them a contact form on their website Youth Law Contact Form(external link).

Freephone: 0800 884529

Email: legal@youthlaw.co.nz 

VOYCE – Whakarongo Mai(external link) supports children and young people who are in care or have experienced care, such as in foster care or residences.

They can help young people get the information they need, make sure they are being listened to and help with Family Group Conferencing.

Freephone: 0800 486 923

Text: 0800 4Voyce

Elder Abuse Response Service(external link) is a free, confidential 24-hour helpline for older people experiencing abuse.

They can connect you with community social services, health providers, and government agencies.

Freephone: 0800 32 668 65 (24/7 support)

Text: 5032

Email: support@elderabuse.nz 

Age Concern(external link) provides information and support for older people.

They publish elder abuse information and can help connect older people with support.

Freephone 0800 65 2 105 (Monday to Friday, 8:30am – 5:00pm)

Email: national.office@ageconcern.org.nz 

Aotearoa Disability Law(external link) provides free legal advice. The support they can offer depends on your situation and their capacity.

Phone: 09 257 5140 (Monday to Friday, 9am – 4pm)

Email: info@adl.org.nz  

CCS Disability Action(external link) supports disabled people, their families and whānau across Aotearoa New Zealand.

They can help disabled people and whānau navigate support options, access information and build community connections. Some services may have eligibility criteria or may not be available in every area.

Freephone: 0800 227 2255

New Zealand Relay(external link) is a free service that enables people with hearing and speech communication difficulties to use the phone.  
If hearing or speaking is difficult for you, this page shows how to sign up to 111 texting and New Zealand Relay services, Immediate safety options

Moretalk(external link) provides communication assistance to help people with communication needs take part in a justice process. Their communication assistants work with people to help them understand, be understood, and participate.

Moretalk has communication assistants throughout Aotearoa New Zealand and provides information for whānau, justice professionals and agencies.

Victims may be able to access Communications Assistance depending on their eligibility and which part of the justice process they are participating in.

Moretalk – Communication Assistance(external link)

Talking Trouble Aotearoa(external link) supports children, young people and adults with speech, language and communication needs. 
They provide communication assistance in legal settings, including with victim-survivors, witnesses, and defendants.

Talking Trouble Aotearoa can help people take part in legal meetings and other important conversations by supporting communication, understanding, and participation.

Victims may be able to access communications assistance depending on their eligibility and which part of the justice process they are involved with.

Website: Talking Trouble Aotearoa(external link)

Find more information about support services for the disabled community(external link) on the website for Whaikaha the Ministry of Disabled People.

Tautoko Tāne(external link) is specialised in supporting male survivors of sexual abuse to access a national network of support services.

Their services include peer support, advocacy, counselling and justice support. You can find the support organisation nearest to you on their website.

Men and Trauma(external link) offers support for male survivors of trauma and sexual abuse.   

The organisation provides trauma-informed services to individuals, families and groups. 

Phone: 0800 63 62 63

Email: info@menandtrauma.nz 

The team at Man Alive(external link) supports men, families and whānau affected by family violence.   

They offer a range of counselling services and programmes to strengthen relationships between partners, children, family and friends.

Phone: 0800 826 367

Email: info@manalive.org.nz 

IDCARE(external link) provides identity and cyber support for people in New Zealand.

They can help if you have been affected by identity theft, scams, or cyber incidents.

Phone: 0800 121 068 

Netsafe(external link) provides free support, advice and education to help people in Aotearoa New Zealand stay safe online. They can also assess and investigate complaints about harmful digital communications.

Accident Compensation Corporation (ACC)(external link) funds therapy and other support through its sensitive claims service if you have experienced sexual violence. 

You can find more information about ACC support after sexual violence here:

• Support if you’ve experienced sexual abuse or assault(external link)
• Sensitive Claims Service(external link)

Work and Income (WINZ)(external link) can help with covering the cost of day-to-day living if you are eligible. 

Find out more about how Work and Income (WINZ)(external link) may be able to support you.

Find more information about Financial help

The lawyers and community workers of the Community Law Centre(external link) give free legal help to people who have serious legal problems. 

Their services are for vulnerable people who don’t have access to legal help, for example because of accessibility barriers or a low income. 

Find the Community Law Centre(external link) in your area. 

Citizens Advice Bureau(external link) provides free, confidential, independent information and advice.

They help people know what their rights are and how to access services they need. 

Find the Citizens Advice Bureau(external link) in your area. 

Phone: 0800 367 222

New Zealand Law Society(external link) can help you find a lawyer who is a member of the New Zealand Law Society and offers legal services to the public.

Find a lawyer who is a member of the New Zealand Law Society(external link) in your area. 

Restorative Justice New Zealand(external link) provides a national network of restorative justice providers.

You can visit their website to find a restorative justice provider near you.

Project Restore(external link) provides a restorative approach for sexual harm that focuses on support for the victim-survivor.

Phone: 0064 9 308 9712

Email: info@projectrestore.nz