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- Going through the court process
- Court staff that can help you
Overview
The court process can be overwhelming and confusing. You do not have to work it out on your own. Court Victim Advisors and other court staff can give you information and practical support. This page explains who can help and what they can do.
Legal assistance
If you are looking for legal assistance, you may need different support.
The court staff covered in this page give practical information and support. They do not provide counselling or legal advice.
For information about legal assistance, visit the page below.
Court Victim Advisor
Court Victim Advisors are Ministry of Justice staff who support victims through the criminal court process. They can explain what is happening in your case, what to expect at court, your rights and options, help you prepare for court and connect you with other support services. Court Victim Advisors provide a free and confidential service. They do not give legal advice or counselling.
Kaiārahi Family Court Navigator
Kaiārahi Family Court Navigators are a free and confidential service that can help you, your family and whānau understand and take part in the Family Court process, including before you apply to court. They can explain Family Court processes and what to expect, help you navigate hearings and court services, identify safety concerns, help with forms and applications, and connect you with other support services. Kaiārahi do not provide counselling or legal advice.
Other court staff
You might also come across other court staff that do not work directly with victims. They can still provide practical help, depending on what you need.
Court customer service staff
When you arrive at court, you will usually go to a front counter or reception area. These staff can tell you where your courtroom is and direct you to the right person, including a Court Victim Advisor.
If you are unsure who to talk to, the front counter is the best place to start.
Court security officers
Court security officers are responsible for safety in the courthouse.
They will be in uniform, and can manage entry into the building, carry out security checks and help direct people inside the court.
If you feel unsafe when you arrive, you can speak to a court security officer.
Registry staff
Registry staff (including registrars and court registry officers):
- manage your case paperwork
- process applications and documents
- organise court hearings and schedules
- help make sure the judge has the information needed for your case.
They work behind the scenes and in the courtroom.
You can speak to them at the court counter if you have questions about paperwork or court dates.
They do not give legal advice.