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Overview
You can get help even if you have not reported what happened to police. You can get support online, by text, email, webchat or phone.
Finding the right support for your situation
Different support services offer help for different situations. Some services offer general support, and others support people affected by specific situations such as family violence, sexual violence or online harm.
More information about supporting organisations
You can get support without reporting to police
If you have been affected by a crime, it’s your right to choose which option suits your situation and needs.
Regardless of whether you go to police, you can access a support service at any time. They can help people who have experienced a crime and their friends, family and whānau who support them.
They may help you:
- talk through your options
- get emotional or practical support
- help you make a safety plan
- understand your rights
- find another service that fits your situation
- decide whether reporting to police feels right for you.
You can still report to police later if you choose to.
Staying safe online when reaching out for support
Using a webchat can be useful if you cannot safely make a phone call.
There are some things to consider when staying safe online. Someone may be able to see your device, browser history, messages, notifications or apps.
The ‘Quick Exit’ button, like the one on the bottom of this page, can help you leave a website quickly. It does not remove all traces of your visit.
If someone else can access your device, consider what feels safest for you. You may choose to:
- use a device they cannot access, like the phone of a trusted friend or a public computer
- use private browsing
- delete browser history, messages or emails
- turn off notifications
- ask a support service about the safest way to contact them.
If you or someone you know is in immediate danger, call the Police on 111
If you need the Police but can’t speak for fear of harm, you will be asked to press keys for emergency assistance. If hearing or speaking is difficult, you can sign up to 111 TXT
If you need to leave this website quickly, use the ‘quick exit button’ at the bottom of the screen.
If you need urgent support services, you can get help now
Safety planning apps
Some support information may refer to safety planning apps. An app may not be safe to use if someone else can see your phone or monitor your device. If you are unsure, you can contact a support service first and ask about safer options.
More information about supporting organisations
What you can do next
You can choose the option that feels safest and most useful for you.
You can:
- contact a support service
- find a support organisations that has different contact options (like a webchat) if calling is not safe or possible
- ask a support service such as Netsafe (external link)about digital safety before using a website, app or webchat.