In emergency: call 111

24/7 helpline: 0800 650 654

Emergency: Call 111

Helpline: 0800 650 654

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Courts, agencies and services

Government agencies

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Overview

You may interact with different agencies throughout the justice process. This page explains the responsibilities of these government agencies and the support they can provide at different stages following a crime.  

Information about reporting a crime and other harm

Reporting a crime or other harm can be difficult especially if you’re unsure of what happened was a crime, who to contact and what support is available. The information below provides some options in Aotearoa New Zealand.

  1. If you have experienced crime or other harm, New Zealand Police(external link) can receive your report and help find out what happened.  

    If someone is in danger, a crime is happening now: 

    • Call 111  

    To report a crime for non-emergencies: 

    • Call 105  

    To report a road incident or unsafe driver: 

    • Call *555 from a mobile phone 

  2. If you are concerned that you or someone else has been affected by serious fraud, you can report it to the Serious Fraud Office (SFO)(external link). SFO receives reports about suspected serious or complex fraud, bribery and corruption. 

    SFO does not investigate every scam or fraud report. They will consider the information provided and investigate the matter if it meets its criteria. 

    To report suspected serious fraud or corruption, visit or call: 

    • Freephone: 0800 109 800 

    Find more information on how to contact the Serious Fraud Office(external link)

  3. Employment New Zealand(external link) can help with employment rights, breaches of employment law and migrant worker exploitation. 

    Get help about employment rights and breaches of employment law: 

    • freephone: 0800 20 90 20 

    • phone (outside New Zealand): +64 9 969 2950

    Report migrant worker exploitation: 

    • freephone: 0800 200 088 (for help reporting migrant worker exploitation or to speak with an interpreter). 

  4. Immigration New Zealand(external link) can provide information about visas and immigration matters. It also has information and support pathways for people affected by human trafficking.  

    Report to Immigration New Zealand about people trafficking: 

    • freephone: 0508 558 855  

  5. The Department of Internal Affairs(external link) may be able to help if what happened involves a New Zealand passport, identity information or certain types of harmful or illegal online content. This includes illegal online material that exploits children. 

    Get help if a crime involves your passport, identity information or, harmful or illegal online content:  

  6. The Ministry of Foreign Affairs and Trade(external link) can help New Zealand citizens who are affected by crime while travelling or living overseas. It can also support families when a New Zealand citizen dies overseas. This help is called consular support. 

    Consular help is available for New Zealand citizens in distress overseas: 

    • freephone from New Zealand: 0800 30 10 30 

    • phone from overseas: +64 9 920 2020 

Help for children and young people

If you are worried about the safety or wellbeing of a child or young person, help is available. The agency below can respond to concerns and provide information about youth justice. 

  1. Oranga Tamariki helps protect children and young people. You can contact them if you are worried that a child or young person is being harmed, is not being cared for or may not be safe. This is for non-emergencies only. In an emergency, call 111.   

    Oranga Tamariki also organises youth justice Family Group Conferences when a child or young person has committed an offence: 

    • freephone: 0508 326 459.

Information about the court process

Every court case is different. You do not have to navigate the court process alone. You may need information or support at different stages of the court process. The agencies below can help.

  1. The Ministry of Justice(external link) provides court and tribunal services. If your case is going through the justice system, the Ministry can help you contact the right court, tribunal or court support service.  

    For court support and information:

    • freephone: call the Victims Information Line on 0800 650 654
    • freephone: call 0800 COURTS (0800 268 787).

  2. Crown Solicitors and the prosecutors who work for them conduct some of New Zealand’s most serious prosecutions. These include cases involving: 

    • murder 

    • manslaughter 

    • most sexual offending 

    • serious violent offending 

    • serious fraud. 

    These cases are known as 'Crown prosecutions'. 

    Crown Law is responsible for any appeals from Crown prosecutions, and for the general oversight of public prosecutions. 

    Crown Solicitors and Crown Law cannot give legal advice or represent members of the public. 

    If you need to speak with a Crown prosecutor, the police officer in charge or your Court Victim Advisor can help. 

    Contact Us | Crown Law(external link) 

     

Staying informed after sentencing

You may have questions or concerns about what happens after a person has been sentenced. The agencies below can explain what information you may receive and how you may be able to stay informed after sentencing. 

  1. Corrections manage offenders who are in prison and people who are serving sentences and orders in the community.  

    If you are registered on the Victim Notification Register, Corrections can provide information about the person who offended against you. This may include information about their sentence, parole or release from prison. 

    Information for victims: 

  2. The New Zealand Parole Board(external link) decides whether a person can be released from prison before the end of their sentence. This is called parole. 

    If a parole hearing affects you, you may be able to tell the Board how the offending has affected you and share any concerns you have. In some situations, people who are not registered for victim notifications may also be able to provide information to the Board. 

    Information for victims: 

     

Health, recovery and practical needs

Crime can affect your health, wellbeing, finances, housing and everyday life. The agencies below may be able to provide treatment, practical help or information about services that could support you. 

  1. ACC(external link) can help if you have a physical or mental injury caused by an accident. ACC can also provide support for people affected by sexual abuse or sexual assault. 

    • Freephone: Call 0800 101 996

    Find out what ACC may cover and the financial help available:

    What we cover | ACC(external link)

  2. Health New Zealand(external link) provides health and mental health services. Health workers can also help connect you with specialist services to support your recovery. 

  3. The Ministry of Social Development(external link) may be able to help with money, benefits, housing and disability support. A case worker can also help connect you with specialist services to support your recovery. 

    Find the right service: 

  4. Whaikaha(external link) works across government to improve outcomes for disabled people, tāngata whaikaha Māori, families and whānau. 

    Find information and support if you or someone you know is experiencing violence, abuse or neglect:

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