Property crime (theft, damage etc.)

Property crime includes theft, property damage, and burglary.

There doesn’t need to be a break-in for property crime to count as theft. It could be:

• shoplifting
• taking a bike left outside
• stealing from a workplace.

For information on burglary visit:

Burglary (including home invasion)

Report the crime

If the crime is happening now or you are in danger – call 111 (external link)and ask for police.

If it’s not urgent, you can report through the police 105 non urgent service(external link) (over the phone or online).

Reporting a crime early can help with safety, evidence and insurance, but you can report a property crime at any time, even if it happened a long time ago.

Stolen/Attempted to steal property | New Zealand Police(external link)

When you make a report try to give as much detail as possible, like serial numbers, photos or descriptions.

You’ll get a police reference number. This is important for insurance, so keep it handy.

Police may contact you for a statement and will decide whether to investigate further or lay charges. Not all cases result in charges, but you still have the right to information and support.

How charges are laid

Protect yourself and your finances

If any payment cards (EFTPOS, debit, or credit cards) are stolen - contact the bank that issued the card so they can cancel it for you.

Change any passwords or locks that may have been compromised.

Keep a record of any losses or damage.

Check your insurance

Most property crime losses are handled through insurance, not government compensation.

If you have insurance: 

• contact your home, contents, vehicle or business insurer
• if you have reported the crime to police, provide a police file number and evidence of loss
• keep records of damaged or stolen property including any supporting evidence such as photos and receipts.

Justice outcome

If police identify an offender and lay charges, the court may order reparation (repayment for loss or damage). This depends on the conviction and the offender's ability to pay.

You can track progress or get updates through police or a victim advisor.

If you’ve been impacted by property crime, you don’t have to handle it alone. There are support options available.